We want you to understand our privacy practices before you provide any personal information through our website or to our customer service personnel. Personal information includes any information that can be linked back to a specific person, such as name, address, phone number, and/or e-mail.
The Information We Collect
The personal information that you provide us to use for the purpose of ordering, shipping, and/or returns is the only information we collect about you.
The Way We Use Your Information
We use the information you give us to:
- Respond to any questions or issues you send us
- Process payments for the item(s) purchased
- Ship your purchase
- Occasionally display tailored advertising for you
- Add to our database for future mailings, unless you let us know otherwise
The Sharing of Information for Direct Mail
We do not sell your information to third parties. Only select companies whose products may be of interest to you will have access to our mailing list of names and mailing addresses. This is to only a small group of companies, due to their products more than likely being of interest to you.
If you are not interested in receiving these mailings or special offers, please send a letter to our mailing address, asking to be exempt from our sharing to third party direct mail advertisers.
The Sharing of Information to Other Third Parties
At times we do have third parties conduct website maintenance, analytics, send e-mails, set-up drawings and/or contests. All of these third parties are required to maintain the confidentiality of our customers’ personal information.
The Information We Gather from Customer Browsing
In order to better serve our customers, we gather information on customer navigation through our website. This information includes time spent on certain pages, etc. This is to help improve your user experience and all information is used in aggregate (i.e. no personal information is gathered in this process).
The Plan to Protect Your Information
Industry-standard firewalls and data encryption are combined to protect your information, as well as a Secure Socket Layer technology to protect credit card and debit card information.
The Information We Collect About You
When you order something from our site, we collect all of your shipping information (Name, address, city, state, zip, country); email address, credit card information, and billing address (Name, address, city, state, zip, country).
When you contact us for a question or request help, we collect your name, and phone number. We may have to request additional information, such as address, or email address depending on the question or request.
The Obligations We Have To Release Your Information
There may be instances when we must disclose personal information, such as when there is an instance of customer fraud or other threat to our interests or in the case that a customer’s activities could bring harm to others or the general public. In this case we must cooperate with authorities such as police and others in order to follow-through on investigations.
Any Updates to Your Personal Information
If at any time your persona information changes, feel free to let us know by contacting us through our customer service number, or sending us the updated information to our mailing address.